Code Of Ethics

The Code of Professional Conduct and Client Care was established by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2009.

In developing the Code, which came into force on 17 November 2009, we have drawn on best practice in occupational regulation in New Zealand and internationally.

The Code sets out the standard of professional conduct and client care required of agents, branch managers and salespersons. It applies to all aspects of real estate agency work and will be used as a reference point for discipline.

The Code covers:

  • Standards of professional competence and conduct
  • Reporting misconduct or unsatisfactory conduct
  • Awareness of duties and obligations under the Act
  • Client care and dealings with customers
  • Obligations to provide information about complaints.

It is important to note that the Code should be read in conjunction with the Real Estate Agents Act 2008 and regulations, as it does not repeat the duties and obligations that are included in the Act and regulations.

The Code must be displayed in real estate offices and be available to anyone on request.

Click here to download the Code of Professional Conduct and Client Care

Making a Complaint through the Real Estate Agents Authority

Prospective clients, clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.

The Real Estate Agents Authority can be contacted at their mailing address here:

The Real Estate Agents Authority
PO Box 25371
Wellington 6146
New Zealand

OR, through their website at